This incident has been resolved now. The issue was with one of our web servers. It had a bug that was happening in an edge-case scenario, by upgrading the tool and patching a fix, it is working correctly now. The incident was just affecting communities on .tribeplatform.com and was happening randomly from time to time.
Posted Nov 20, 2023 - 21:10 UTC
The root cause of the issue is still under investigation, we are still seeing that it is popping up from time to time and we are actively working on a solution to permanently fix the issue.
Posted Nov 20, 2023 - 19:39 UTC
Communities are now accessible, but we are still investigating the root cause of the problem.
Posted Nov 20, 2023 - 16:35 UTC
A fix has been implemented and we are monitoring the results.
Posted Nov 20, 2023 - 16:34 UTC
Communities on `.tribeplatform.com` domain are inaccessible at the moment, we are investigating the issue.
Posted Nov 20, 2023 - 14:44 UTC
This incident affected: Community - North America (Community Service).